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Measure For Measure: Aclima’s Davida Herzl

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SOURCE:Sea Change Radio

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Galileo said we should, “Measure what is measurable, and make measurable what is not so.” This week on Sea Change Radio, we take a look at two ways that people are trying to apply that wisdom to climate change. First, we speak to Davida Herzl, the CEO and co-founder of Aclima, a San Francisco-based company that refers to itself as a “FitBit for the planet.” Herzl explains how Aclima’s technology works, how the company makes money, and the opportunities that lie ahead as the industry of measuring air pollution evolves. Then, we dig into the Sea Change Radio archives and re-visit our discussion with James Leaton, the research director of the Carbon Tracker Initiative, a British nonprofit that analyzes the risks of fossil fuel investment and presents findings to the financial sector, with the objective of limiting future greenhouse gas emissions.

Tweet me:This wk's @SeaChangeRadio - "Measure For Measure: Aclima’s Davida Herzl" http://www.cchange.net/2017/05/16/herzl/

KEYWORDS: Environment, Climate Action, sea change radio, climate change, Davida Herzl, james leaton, Podcast


Sodexo Recognized for Exceeding Key Vending Commitment to Fighting Childhood Obesity at 2017 Building a Healthier Future Summit

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Sodexo recognized by Partnership for a Healthier America for its achievements in increasing percentage of healthier options in vending machines

SOURCE:Sodexo, Inc.

DESCRIPTION:

GAITHERSBURG, Md., May 16, 2017 /3BL Media/ - The Partnership for a Healthier America (PHA) recognized Sodexo for exceeding its commitments to ensure a greater number of healthier options are available in the vending machines it manages in its operations. Nearly 50 percent of its vending machines ensure that 30 percent of selections represent healthy options. The achievement was applauded by Dr. James Gavin, Chairman of the PHA Board of Directors at the 2017 Building a Healthier Future Summit in Washington, D.C. May 10-12.

Sodexo also announced at this year’s summit that it will join Move to Improve, a new initiative launched in partnership with Family Circle and PHA. The goal of the initiative is to help families and children strive for better health with the goal of achieving a total of 20.17 million miles of movement in 2017.

“This is just one more step to ensure we are fostering an environment for healthy lifestyles in the communities where we operate,” said Rachel Sylvan, director corporate social responsibility, Sodexo. “According to the Department of Health and Human Services, only one in three kids is physically active every day and less than 5 percent of adults participate in 30 minutes of activity each day. Initiatives like Move to Improve are designed to up those statistics while also bringing about real health benefits that can come with increased physical activity.”

In 2016, Sodexo was named the inaugural PHA Partner of the Year for working to ensure the health of America’s youth, making healthier choices more affordable and making them accessible to families and children across the country.

With the Partner of the Year recognition, PHA commended Sodexo for exceeding four of its six commitments, which benefit millions of consumers in the workplace, hospitals, schools, universities, museums and the government institutions that Sodexo serves. In a recent survey to more than 3,000 managers at its operations sites, Sodexo found that 54 percent of its U.S. clients, across all business lines, also had stated goals for advancing health, wellness and nutrition.

More than two years ago, Sodexo announced six metrics-driven PHA commitments intended to combat childhood obesity and make the healthy choice, the easy choice for young consumers and their families. Third-party verification confirmed that Sodexo exceeded several goal targets to include offering healthier vending options, implementing Smarter Lunchroom tactics and serving an additional 17 million free breakfasts in primary and secondary schools.

Since March of 2014, Sodexo has been working with PHA to fulfill a four-year commitment with six specific actions, including: deploying Mindful by Sodexo, its healthy dining program; implementing the healthy vending program; committing to 1 in 5 hospitals meeting the PHA Hospital Healthier Food Initiative; increasing healthier food options in the K-12 schools it serves; providing healthier meal options for children in zoo, museum and aquarium accounts; and, serving 17 million additional free breakfasts to K-12 students by 2018.

With more than 130,000 employees in more than 12,500 client locations in North America, Sodexo possesses the ability to make an enormous positive impact on the health and wellbeing of many, and it has made several moves to do so over the last few years. Since 2014, total sales of Mindful by Sodexo options jumped from 6 million to 15 million – an increase of more than 250 percent. In 2015, consumers chose Mindful by Sodexo items over traditional versions, saving 13.5 million calories.

Sodexo USA is an American business that is part of a global, Fortune 500 company with a presence in 80 countries. Delivering more than 100 services across North America that enhance organizational performance, contribute to local communities and improve quality of life, Sodexo is a leading provider of sustainable, integrated facilities management and food service operations. It employs 123,000 Americans at 12,500 sites across the country and indirectly supports tens of thousands of additional U.S. jobs through its annual purchases of $9.2 billion in goods and services from small to large American businesses. In support of local communities across the U.S., the Sodexo Stop Hunger Foundation has contributed close to $30 million over the past 20 years to help feed children in America impacted by hunger.

Tweet me:#Sodexo recognized by @PHANews for achievements in offering increased healthy options in vending machines http://bit.ly/2qp2qgy

Contact Info:

Samuel Wells
Sodexo, Inc.
+1 (301) 987-4893
samuel.wells@sodexo.com

KEYWORDS: Health & Healthcare, Education, Sodexo, PHA, Partnership for a Healthier America

Restaurant Technologies Celebrates Its 25,000th Customer Through Landmark Partnership with Loyola Marymount University and Sodexo

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Leader in automated oil management committed to helping university food service operators create safer working conditions, higher quality foods and sustainable dining facilities

SOURCE:Sodexo, Inc.

DESCRIPTION:

GAITHERSBURG, Md., May 16, 2017 /3BL Media/ --  Sodexo, the world leader in Quality of Life services today announced that Restaurant Technologies just celebrated its 25,000th customer, Loyola Marymount University (LMU) and Sodexo, two organizations that share the same passion for delivering high-quality foods to their customers and are committed to smarter, more sustainable operations. LMU, a private university located in Los Angeles, Calif., offers 16 on-campus dining facilities, operated and managed by Sodexo.

This landmark partnership was formalized May 15 on Loyola Marymount’s campus, where Restaurant Technologies, in celebration of Sodexo at LMU being the 25,000th customer, donated $2,500 on their behalf, to the LMU Food Pantry, a resource that offers food to any LMU student who may experience food insecurity due to financial hardships. Sodexo has a strong commitment to ending hunger as demonstrated by the efforts of its dedicated employees and through Sodexo’s Stop Hunger Foundation.

“LMU and Sodexo as our 25,000th customer marks a significant milestone for us as we continue to help higher education food service operators create safer, smarter operations to address the needs of all students,” said Jeff Kiesel, CEO of Restaurant Technologies. “Food insecurity is a growing concern on college campuses and we are glad to have a chance to help address this issue through smarter operations.”

In an effort to satisfy a range of palates and compete with off-campus dining options, universities are working to expand the entire campus dining experience to offer diverse, health-conscious meals that require cleaner, and fewer, ingredients. LMU and other universities have seen the benefits of using innovative equipment, such as Restaurant Technologies’ Total Oil Management system, to deliver a higher quality food product to keep students satisfied.

“It’s important to us that all our students have access to meals that meet their needs,” said Raymond Dennis, associate vice president of auxiliary management and business services, Loyola Marymount University. “We are excited to team up with Restaurant Technologies to ensure we are delivering quality options to our student diners and a safe environment for our student workers.”

Oil management is a dangerous, labor-intensive job, which is why institutions including Liberty University, the University of Cincinnati, The Ohio State University and Rutgers have also adopted the automated system for handling cooking oil. Restaurant Technologies’ solution eliminates the need for workers to manage fryer oil at any point during the process, which enables operators to maintain the quality of cooking oil and directly impacts the end product. Universities are also seeing the benefits of how the system significantly reduces the packaging and used oil sent to landfills by recycling used oil into biodiesel or animal feed, enabling universities to elevate sustainability efforts to the growing number of students and parents concerned about sustainability.

“Now more than ever, we are aware of not only how technology helps modernize our food service facilities but also enables us to tackle food insecurity among students,” said Wassim Boustani, onsite LMU general manager, Sodexo. “Innovative, well-designed equipment allows us to affordably maintain higher standards of safety, elevate sustainability and expand menu offerings to all students.”

To learn more about Restaurant Technologies and its role in helping higher education food service operations, visit www.rti-inc.com/industries/higher-education.

About Restaurant Technologies™
A trusted partner for more than 15 years, Restaurant Technologies is the leading provider of cooking-oil management and back-of-house exhaust cleaning solutions to 25,000 national quick-service and full-service restaurant chains, independent restaurants, grocery delis, hotels, casinos, universities and hospitals. Restaurant Technologies helps food service operators make their kitchens safer, smarter, more efficient and more sustainable through its automated oil storage, handling, filtration monitoring and disposal management systems and AutoMist™ automated exhaust cleaning solutions. Headquartered in Mendota Heights, Minn., Restaurant Technologies is a privately held company, currently operates 40 depots and has more than 800 employees serving customers across the United States. For additional Restaurant Technologies information and news, visit www.rti-inc.com. Follow Restaurant Technologies on Twitter @RTIoil, LinkedIn and Facebook.

About Loyola Marymount University
Loyola Marymount University, the University of Silicon Beach, is ranked in the top 10 percent of higher education institutions nationally by The Wall Street Journal. Founded in 1911, LMU is a Catholic, Jesuit and Marymount university with more than 6,100 undergraduate students and more than 3,000 graduate and law students. LMU offers 58 undergraduate majors and 53 minor programs, along with 46 master’s degree programs, one education doctorate, one juris doctorate, one doctorate of juridical science and 13 credential/authorization programs. LMU’s intercollegiate athletics teams compete in the West Coast Conference with 22 Division I and varsity sports.

About Sodexo USA
Sodexo USA is an American business that is part of a global, Fortune 500 company with a presence in 80 countries. Delivering more than 100 services across North America that enhance organizational performance, contribute to local communities and improve quality of life, Sodexo is a leading provider of sustainable, integrated facilities management and food service operations. It employs 123,000 Americans at 12,500 sites across the country and indirectly supports tens of thousands of additional U.S. jobs through its annual purchases of $9.2 billion in goods and services from small to large American businesses. In support of local communities across the U.S., the Sodexo Stop Hunger Foundation has contributed close to $30 million over the past 20 years to help feed children in America impacted by hunger.

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Learn more about Sodexo at its corporate blog, Sodexo Insights.

Tweet me:Restaurant Technologies celebrates @SodexoUSA & @LoyolaMarmount as 25,000th customer http://bit.ly/2qlaxeb

Contact Info:

Samuel Wells
Sodexo, Inc.
+1 (301) 987-4893
samuel.wells@sodexo.com

KEYWORDS: Education, Awards, Ratings & Rankings, Sodexo, Loyola Marymount University, Restaurant Technologies

Bloomberg BNA Introduces Comprehensive Guide for Chemical Regulation Compliance

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Bloomberg BNA Chemicals Management Guide provides up-to-date intelligence on evolving federal and state compliance requirements

SOURCE:Bloomberg

DESCRIPTION:

Originally posted on www.bna.com.

ARLINGTON, Va., May 16, 2017 /3BL Media/ — Bloomberg BNA today announced the introduction of its Chemicals Management Guide, which provides a unique combination of expert-written, in-depth analysis, extensive primary source material, chart builders and guidance to help compliance professionals easily understand — and comply with — federal and state chemical regulations and requirements.  The Chemicals Management Guide is available to subscribers of Bloomberg BNA’s Environment & Safety Resource Center, to which a free trial can be obtained at http://on.bna.com/dXOc30bzgvr.  

The new guide provides comprehensive analysis of the recently overhauled Toxic Substances Control Act (TSCA) as well as federal and state laws and regulations related to testing, reporting and information retention, manufacturing and processing notices, enforcement and consumer protection. It offers a blueprint for TSCA and the chemical regulatory frameworks for each state and links that information to Bloomberg BNA’s proprietary collection of integrated environmental, health and safety laws, regulations and agency documents.   

“Environmental compliance professionals require the latest insights into continually changing state and federal chemical management regulations,” said Lynn L. Bergeson, Managing Partner, Bergeson & Campbell PC.   “The Bloomberg BNA Chemicals Management Guide offers significant value and on-the-ready, spot on access to extensive information that is essential to any chemicals practice.” 

To read the full article, click here.

Tweet me:Bloomberg BNA Introduces Comprehensive Guide for Chemical Regulation Compliance @bloombergbna http://bit.ly/2qjHCqF

KEYWORDS: Responsible Production & Consumption, Environment, Bloomberg, Chemicals, compliance, environment, bloomberg bna

Five Ways Sustainability Can Drive Employee Engagement

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SOURCE:Sodexo, Inc.

DESCRIPTION:

Only 33 percent of US workers report being engaged in their jobs according to a report issued earlier this year by Gallup. A whopping 51 percent of U.S. employees say they are actively looking for a new job or watching for openings.

So, what drives engagement and what can organizations do to attract and retain the best talent?

Research consistently shows that employees are looking beyond money when they choose an employer and when they decide whether to invest discretionary effort in their job. Millennials, in particular, want to work for an organization whose values align with theirs, and who have a purpose for existing that goes beyond profitability alone. Harvard Business Review describes Millennials as “the most socially conscious generation since the 1960s.”

Increasingly, organizations are realizing that sustainability offers an opportunity to connect with their people through a shared sense of purpose and commitment to doing good in the world. They are seeing the benefits of expanding beyond the core group of people who have sustainability in their job titles to involve employees from across the organization.

What are the best ways to engage employees with your sustainability mission? Here are some tips to get you started:

  1. Frame (or reframe) your purpose in terms that inspire your people to join you in making a difference in the world. Does your organization have a purpose statement that tells an engaging, cohesive story about who you are and where you’re headed? One that your people can relate to and see themselves in?

For example, Unilever‘s purpose is to “make sustainable living commonplace.” Their position is that growth at the expense of people or the environment is both unacceptable and commercially unsustainable and that sustainable growth is the only acceptable model for their business.

  1. Educate your people about what sustainability means at your organization and how they can contribute. Highlight your sustainability policies from green purchasing standards to recycling practices to energy conservation guidelines to reducing food waste in organization newsletters and town hall meetings. If you work in a LEED-certified building, tell your employees what that means and why the certification is a point of pride for your organization. Quantify the effect of your policies and practices and share the impact the organization is having on sustainability annually.

Provide practical tips for how people can work more sustainably such as recycling, cutting back on printing hard copies, turning off lights and making a conscious decision to use less water. Consider incorporating sustainability into your leadership training programs so leaders can speak knowledgeably about the topic and reinforce sustainable mindsets and behaviors with their people. 

  1. Find the most passionate people and give them an opportunity to shape and lead the charge. Issue a call for people who would like to volunteer to help reinforce sustainability in the workplace. Then provide them with a deep dive into your sustainability policies and plans and ask them to help spread the word. Ask for their input and ideas on additional ways for the organization to work sustainably – and implement those you can. That can range from giving an employee permission to set up a table in the cafeteria to support a community garage sale to providing funding to implement a new idea organization-wide. By giving people who are passionate about sustainability a little more information and the chance to make a difference, you’ll create sustainability ambassadors who will support your efforts and bring others along on the sustainability journey.
     
  2. Inject a little friendly competition – with incentives. Tap into the motivation that competition brings to engage people with sustainability. Using ideas generated by your sustainability ambassadors, consider competitions such as which team can bike to work most often or which office can generate the greatest energy savings. Reward the winners with a healthy breakfast buffet, fun trophies presented at a town hall meeting or an extra day off.
     
  3. Share stories of your people who are making a difference. Keep a steady cadence of stories about your people who are engaged in sustainability in their professional and/or personal lives. Invite people to submit a short video, a picture with a caption or a tweet-length story about their own activities or that of a colleague. Provide some simple guidelines to give structure to the stories, such as asking people to answer simple questions like, “What did you do that is sustainable?”, “What motivated you?” and “What was the result?” 

Providing opportunities and encouragement for your people to get involved with sustainability can be a key tool in driving employee engagement, productivity and retention and making your organization more appealing to job-seekers. And with a motivated workforce, achieving your sustainability agenda and truly making a difference in your workplace, community and world will be easier and more satisfying.

Tweet me:What are the best ways to engage employees with your #sustainability mission? Here are 5 tips: https://goo.gl/B2EkFt @sodexoUSA

KEYWORDS: Social Impact & Volunteering, Responsible Business & Employee Engagement, Employee Engagement, sustainability, millennials, Sodexo

Building a Better School Lunch

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Cargill partners with school districts across America to expand menu options and boost nutrition

SOURCE:Cargill

DESCRIPTION:

by Marino Eccher

Start with scrambled eggs. Add a smorgasbord of potential fixings – diced peppers, onions, ham, crumbled sausage, shredded cheese – and a handful of sauces ranging from barbecue to soy. Spend 10 minutes mixing it all together and you might impress Charlie, an eighth grader at Indian Hills Junior High School in West Des Moines, Iowa.

Charlie has been selected to be the student culinary judge as his peers compete in their own version of the popular Food Network show “Chopped.”

In this version, four teams consisting of three students and a teacher apiece are wearing aprons and chef’s hats. Under the guidance of a Cargill chef, they’re trying to assemble the most enticing new breakfast dish they can dream up as their classmates cheer them on. One group carefully apportions cheese as another sprinkles in jalapenos. With the clock winding down, one competitor throws caution to the wind and pours on sriracha with abandon.

They get a final 10-second countdown from the crowd, and then it’s time to present their creations. It’s up to Charlie and the rest of the panel – a few more teachers, the principal and the district’s nutrition experts – to pick a winner. They huddle for a few minutes before Charlie takes the microphone to render the verdict.

One offering, he explains, was nice but “a little plain.” Another “might be a little too hot for people who don’t like spicy.” A third has an intriguing presentation, he says but the prize ultimately goes to the “Rainbow Western Hash” – fluffy Sunny Fresh® eggs, salsa and fresh veggies topped with queso sauce.

“I think everyone will like this one,” Charlie says.

A complex equation

The students might not have known it, but the competition – a prize won by the school district for stopping by Cargill’s booth at the School Nutrition Association’s annual national conference in Texas in 2016 – offered a window into the challenges and complexities of putting together a school meal.

It has to be healthy enough to meet government standards – for instance, it can’t have too much sodium and at least 51 percent of the flour in any bread products must be whole-grain. It has to be easy to prepare in bulk with limited time and labor – a challenge considering a high school cafeteria might serve a thousand students in an hour.

The ingredients need to be flexible enough to work in more than one dish on the menu. And above all, it has to taste good.

“If kids don’t want to eat it, then the product’s not going to go very far,” said Brent Preppernau, Cargill senior research chef in the protein business.

He’s responsible for helping schools and other customers develop new products that check all those boxes – and he’s the one who made the trip from Minneapolis to West Des Moines as the company’s “celebrity chef.”

A successful school menu item “has to appeal to a pretty broad base,” Preppernau said. And meal programs can’t afford to get stale. “Kids today like things that are different than kids liked 20 years ago,” he said. “You want to add things that are new.”

Evolving along with tastes are the things parents and school administrators value. Tracking with broader consumer trends, things like simple labels, traceable supply chains and fewer antibiotics are all increasingly important in school meals.

“Consumers really want to understand where their food comes from and what they’re eating,” said Suzanne McCarty, director of business development for government and K-12 customers in Cargill Foodservice.

Parents are no different, and in recent years have leaned on school foodservice directors to live up to those standards. Schools, in turn, turned to Cargill, which supplies more than 2,500 districts in 35 states as part of the National School Lunch Program serving a variety of products made from eggs and turkey.

“We’re listening to our customers – parents and students – and looking at how their needs change,” McCarty said.

The company’s Shady Brook Farms® brand of turkey products, for example, provides school districts with a range of products from sliced deli meat to turkey hot dogs. All Shady Brook Farms brand turkeys are raised by independent family farmers who use antibiotics only to treat illness, not promote growth. In an industry first, Cargill worked with the United States Department of Agriculture to ensure turkey production practices for the Shady Brook Farms brand achieve the Certified Responsible Antibiotic Use designation from the School Food Focus group.

“They really are looking for a product that’s healthy, but also tastes good and is affordable,” said Kassie Curran, associate brand manager with Cargill Protein.

Cargill’s Sunny Fresh eggs, meanwhile – the brand behind the Indian Hills event – recently launched an egg patty with just four ingredients. It’s also working with food manufacturers to remove high-fructose corn syrup from French toast products, which makes them more attractive to some school districts.

“We know that schools are really focused on a clean label,” said Kelsey Morgan, assistant marketing manager for Cargill Protein. “We want to help them make parents feel more comfortable.”

Keeping kids interested

A modern high school cafeteria is a sea of choices. At Valley High School, a little more than a mile up the road from Indian Hills, offerings ranging from teriyaki chicken to beef enchiladas to stuffed crust pizza to salad bar vie for students’ attention.

Keeping them interested is critical. For schools, students are the customers – and meal funding depends on their participation.

Willow Dye, director of nutrition services for West Des Moines Community Schools, pays close attention to what’s popular. If dishes are a consistent hit – orange chicken, for instance – “it pays to cycle through them on the menu.”

She and her staff will go into classrooms on occasion to let students plan menus and build dishes. That typically produces colorful combinations – recently, it was hamburgers, mashed potatoes and watermelon – or requires a shipment of exotic ingredients like passionfruit.

Like everyone else, Dye said, “they like being able to make choices in what they’re having.”

Today, there’s a new choice in the Valley High cafeteria: an omelet bar.

It’s part of the same Sunny Fresh program as the Indian Hills competition, coinciding with National School Breakfast Week. Chef Preppernau is manning the griddle while McCarty, Dye and Brianna Shanks – the purchasing and production coordination for West Des Moines School Nutrition – prepare made-to-order recipes with ingredients like spinach, onions, peppers and sausage.

“Omelet for lunch?” Preppernau offers to a teenage boy in headphones. He doesn’t bite, but a few girls wander up, inquisitive. “I’d like to try it,” one says.

They’re trendsetters: In a few minutes, it’s the longest line in the room. Over the course of an hour, hundreds of students come through. As they wait, they chat about what pulled them in. One girl liked the healthy options. A boy who was fresh off wrestling practice liked the choice of ingredients. His pick? “I’ll take all of it.”

More than a few were excited to have breakfast for lunch. That’s no surprise to Preppernau, who said that’s “always one of the most popular days on the school menu.”

And building an omelet fits into the broader trend of customizing your own dish. “We’re helping schools figure out how to achieve that,” he said.

Some students ask if the station will be back tomorrow. For now, it’s a one-day engagement – and a learning experience for students and Cargill alike.

“It’s great for us to see what resonates with the kids,” McCarty said. “We’re working with schools to really be a partner, and trying to help them think outside of the box.”

Tweet me:.@Cargill partners w/school districts across America to expand menu options, boost #nutrition http://bit.ly/2rrmMTD #healthyschoollunches

KEYWORDS: Health & Healthcare, Education, Cargill, school lunches, End Hunger

How to Build an Infrastructure Inventory

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Reprinted from the Atlas Blog

SOURCE:Ray C. Anderson Foundation

DESCRIPTION:

A number of our Atlas cities – from El Paso, to New Orleans and San Diego – are looking for ways to use municipally owned spaces as testbeds for innovative infrastructure technologies.  Doing so will not only help them understand how solutions work locally and support economic development, but it will also create space to engage residents around otherwise invisible infrastructure.

That was why we were so excited when we discovered The Ray! Its a public-private-philanthropic partnership (do we call that a P4?) reimagining our highways.

Read more.

Tweet me:.@TheRayHighway is featured in Atlas Blog. http://the-atlas.com/blog/?p=93 @_The_Atlas @allienkelly @harriettheray @langfordphill

Contact Info:

Valerie Bennett
Ray C. Anderson Foundation
+1 (770) 317-5858
cvcbennett@gmail.com

Anna Cullen
The Ray
+1 (404) 405-2685
anna@theray.org

KEYWORDS: Green Infrastructure, Energy, The Ray, Ray C. Anderson Foundation

TD Bank Group Sponsors World's First Electric Vehicle Discovery Centre

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SOURCE:TD Bank Group

DESCRIPTION:

TORONTO, May 17, 2017 /3BL Media/ - The world’s first Electric Vehicle Discovery Centre (EVDC) opened in Toronto today. With support from TD Bank Group, Plug’n Drive built an experiential learning facility dedicated to electric vehicle education and awareness. The centre supports the Ontario government’s Climate Change Action Plan, which has the goal of increasing EV sales by 5% of all new vehicles sold by 2020.

The goal of the EVDC is to educate consumers about the environmental and economic benefits of electric transportation, while helping to drive EV sales and the corresponding greenhouse gas (GHG) emissions reductions. The centre is a sales-free environment, showcasing the latest EV models and charging stations from leading manufacturers, and provides visitors with the knowledge they need to consider an EV for their next vehicle purchase.

To read the press release, click here.

To learn more about TD's environmental initiatives and impact, read TD's 2016 Corporate Responsibility Report

Tweet me:.@TD_Canada sponsors world's 1st #EV Discovery Centre in #Ontario http://bit.ly/2rrivzA @PlugN_Drive #GHG

KEYWORDS: Environment, TD Bank Group, Electric Vehicle Discovery Centre, Plug’n Drive


Three Quality of Lifehacks for a Healthier & More Productive Workspace

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By: Quality of Lifehacks

SOURCE:Sodexo, Inc.

DESCRIPTION:

If you work in an office building, how do you feel about your workspace? Do you find your workspace, whether it’s a cubicle, open workspace, or private office, to be cramped, dimly lit, or poorly ventilated? If so, research shows that this can impact your happiness, health and productivity.

With this in mind, here are three hacks to help improve your workspace:

1: Enhance your lighting – Employees rank lighting as an important factor that impacts their performance. Research has found that employees can perform better with higher illumination. So, if you find your workspace to be dimly lit, consider bringing in a small lamp to help better illuminate your workspace.

2: Bring in a personal fan/heater – Air quality and thermal comfort can greatly impact employee performance, satisfaction and well-being. In fact, the effect of indoor temperature has been shown to have close to a 40 percent impact on employee performance. Traditionally, office temperature is kept between 70 to 73 degrees for employee comfort.  However, everyone is different. So, if your workspace does not have a comfortable temperature and you do not have the ability to adjust the office thermostat, bring in a personal fan or heater (if allowed) to help manage the temperature of your workspace.

3: Use headphones – Noise is one of the leading causes of employees’ distraction. Further, one study showed that distractions could cut employee productivity as much as 40 percent and increased errors by 27 percent. To that end, if noise and distraction impact your work, consider using noise-cancelling headphones to cutback on noise and improve your concentration.

These are just a few tips to help improve your workspace. Other tips include bringing in plants, changing the color of your workspace, and using multiple monitors. Share in the comments section below your tips to create a healthier and more productive workspace.

Tweet me:3 ways to improve your workspace to make it happier, healthier and more productive https://goo.gl/Iy6OIJ @sodexoUSA #WorldFMDay #FacMan

KEYWORDS: Health & Healthcare, Green Infrastructure, productivity, workspace, HEALTH AND WELLNESS, Sodexo

How Communications Can Elevate Clients’ CSR Initiatives

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Practical tips for communicating consistently and effectively

SOURCE:Versaic

DESCRIPTION:

For the next two weeks, we’ll explore the topic of communicating CSR initiatives. This week, we’re fortunate to hear from an expert on the matter, Jennifer Risi from Ogilvy. Next week, Versaic CEO Burt Cummings will weigh in on communicating with authenticity.

By Jennifer Risi, WW Chief Communications Officer & Managing Director, Managing Director, Ogilvy Media Influence at Ogilvy 

A key challenge for many companies is communicating CSR (corporate social responsibility) activities that remain true to their brand. As communicators, we have a responsibility to help our clients understand what will make their CSR initiatives impactful, relatable and inspiring. Convincing consumers that profitable companies are being good citizens for the betterment of society is no easy task; however, there are a few fundamental points to consider that can help accomplish the goal.

We’re all in this together

The entire organization should be telling the same story. This is where educating the organization’s staff is vital. Employees need to understand why their contribution is important so they can become advocates who help support and share the program’s goals with others. This not only helps the organization share one voice, employees also gain intrinsic value when they recognize their company has a strong CSR program that truly supports employees’ values.

Communicate wisely

An organization’s communications should not focus solely on its CSR initiatives. Instead, these initiatives should complement the company’s overall brand. When done correctly, CSR efforts will be acknowledged organically. While it is important for companies to explain what they are doing and why, CSR efforts should not come off as self-serving or simply a way for the company to seek media attention.

The media can be your friend

It is always good practice to include an integrated mix of earned, owned and paid media when telling any story. Yet, traditional media truly carries weight when it comes to CSR. It’s important for companies to have a comprehensive knowledge about their media contacts in terms of what they cover, as well as current events that would pique their interest. Having a good understanding about how the company’s CSR efforts can help a reporter cover a story that’s relevant to their audience is essential.

Nothing but the facts

There is nothing wrong with a company bragging (just a little) about its accomplishments. But if their communications don’t include facts to back up the boast, it’s a missed opportunity to inform with a greater impact. Let’s face it, CSR initiatives have gone mainstream; therefore, corporations need to be smart about how they communicate their success stories. How do companies know if they’ve connected with their audience? When they talk back! Use facts to ensure the audience is responding to the right things.

See me for me

When presenting clients’ CSR initiatives, the activities should be integrated into the company’s larger business model and demonstrate that the benefits are expressly for the greater good of society.

Ogilvy not only supports philanthropy by advocating for a great number of organizations and educational institutions, it also creates award-winning campaigns that inspire movements and produce results for its clients’ respective causes.

For example, Ogilvy client, Pfizer Inc. felt a social responsibility to educate the community about the importance of childhood vaccinations. Together with the client, the agency developed an educational campaign to raise awareness about the importance of timely adherence to the CDC-recommended immunization schedule, and to address common questions parents often have about vaccinating their children. The program sought not only to educate parents who may not fully understand the benefits of vaccination, it also recognized and celebrated vaccination as an important developmental milestone in children’s lives.

In another example, Ogilvy used insightful information from the energy industry to help Americans become more energy efficient. After learning that the U.S. consumes a jaw-dropping 20 percent of the world’s electricity (second only to China), the agency devised an innovative plan to combine the rapidly-growing adoption of plug-in electric vehicles with energy conservation in the home.

Understanding that the number of plug-in electric vehicles that share the same energy source as a home is steadily on the rise, Ogilvy recognized the opportunity for cross-industry partnership rather than relying on one single industry alone to evoke the change needed to truly impact energy conservation. Based on this insight, MyEnergi Lifestyle® (MEL), a collaboration between Ogilvy’s client, Ford along with SunPower, Whirlpool, Eaton, Nest, Infineon and Georgia Tech University was born. MEL shows homeowners how to save money on appliances and fuel through energy-efficient living. The idea was to show that the transportation and housing sectors could converge to teach Americans easy and affordable ways to use energy more efficiently.

In both examples, the client set clear objectives, created conversation, educated the community in smart decision-making, and made a positive impact – all while remaining loyal to their brands.

With a growing number of organizations joining the social good trend, it has become even more challenging to break through the clutter. Consumers are more likely to take notice of companies that participate in CSR initiatives that are representative of their brand.

An effective CSR strategy is one that is honest, supportive and communicated consistently. Success is achievable when companies share meaningful stories and create programs that inspire the business world to help society build a better tomorrow for everyone.

Tweet me:Practical Tips for Communicating #CSR Initiatives Consistently and Effectively http://bit.ly/2qtd1a2

KEYWORDS: Media & Communications, Events

Trane Celebrates World FM Day by Honoring the Dedication of our Building’s Heroes

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SOURCE:Ingersoll Rand

DESCRIPTION:

DAVIDSON, N.C., May 17, 2017 /3BL Media/ — Trane®, a leading global provider of indoor comfort solutions and services and a brand of Ingersoll Rand (NYSE:IR), is celebrating the eighth annual World FM Day by recognizing facility managers across North America who have a track record of excellence in the buildings and projects they manage. 

Trane will spotlight facility managers across its web and social channels, sharing their stories and extending a special thank you for all that they do to manage the strategic goals of their organization alongside the day-to-day operations of the buildings where we live, work, learn and play. Trane will also be sharing information and tips on how to create positive experiences for occupants and play a transformative role in the efficiency of today’s buildings. 

“Every building has a purpose and a direct impact on the sustainability of our world. The people behind the buildings – the facility managers we celebrate today who manage building performance -- unleash each building’s potential and in turn, make an impact on our everyday lives,” said Jason Bingham, vice president of energy services and control at Trane. “We are truly honored to partner with these exceptional individuals by providing input and guidance on their energy strategies and digitally driven solutions which give them the precise, measurable and digital control critical to making their buildings spaces where people can thrive.”

Led by Global FM, the Global Facility Management Association, World FM Day honors facility management professionals and the vital work that they do to ensure the productivity, health and overall safety of those who work in buildings around the world. This year’s theme, “Enabling Positive Experiences,” emphasizes facilities management’s significant role in setting and managing the scene for delivering exceptional customer experiences.

Celebrate World FM Day by following Trane on LinkedIn, Twitter, and Facebook and using the hashtag #WorldFMDay to join the conversation and share your favorite FM stories.

About Ingersoll Rand and Trane
Ingersoll Rand (NYSE:IR) advances the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands — including Club Car®, Ingersoll Rand® , Thermo King® and Trane®— work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a $13 billion global business committed to a world of sustainable progress and enduring results. Trane solutions optimize indoor environments with a broad portfolio of energy efficient heating, ventilating and air conditioning systems, building and contracting services, parts support and advanced control. For more information, visit www.ingersollrand.com or www.trane.com.

About World FM Day
World FM Day is instigated by Global FM to recognize the vital work that facilities management professionals and the facilities management industry contributes to business worldwide. It aims to raise the profile of the FM profession, not just in member regions, but anywhere FMs influence the health, safety, productivity and well-being of people who utilize the built environment. World FM Day provides an opportunity for global knowledge sharing, to discuss and share experiences both good and challenging, to promote the profession and celebrate its successes.

Contact Info:

Heidi McGuire
Trane
+1 (651) 407-3863
Heidi.McGuire@irco.com

KEYWORDS: Green Infrastructure, Energy, trane, Ingersoll Rand, World FM Day

Qualcomm Announces Top Eight Finalists for Cycle I of Qualcomm Design in India Challenge II

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SOURCE:Qualcomm

SUMMARY:

  • Reiterates Commitment to Support Digital India
  • Eight shortlisted start-ups will receive seed funding of USD $10,000 each, to enable them to translate ideas to working prototypes
  • Top two winners of Cycle I will receive prize money of USD $75,000 each

DESCRIPTION:

SAN DIEGO, May 17, 2017 /3BL Media/ -- Qualcomm Incorporated (NASDAQ: QCOM) announced the top eight finalists in the first cycle of Qualcomm® Design in India Challenge II (QDIC II), registrations for which started in January 2017. These finalists were selected through a rigorous selection process which culminated in an extensive pitch session in March 2017. Launched in association with National Association of Software and Services Companies (NASSCOM), QDIC, now a part of a larger initiative, Qualcomm Design in India Program (QDIP), encourages product companies to create innovative hardware product designs incorporating Qualcomm technologies and platforms.

Continue reading on Qualcomm.com

 

Tweet me:.@Qualcomm announces finalists for Design in India challenge http://bit.ly/2qnLdov #tech #innovation

KEYWORDS: Innovation & Technology, Events, Media & Communications, Qualcomm, India, design challenge, Internet of Things, Transformative Technology, National Association of Software and Services Companies

Sodexo Ranks Top Metropolitan Areas for Sustainable Workplaces to Commemorate 2017 World FM Day

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Washington, D.C., San Jose, San Francisco, Denver and Seattle are the top five metropolitan areas

SOURCE:Sodexo, Inc.

DESCRIPTION:

GAITHERSBURG, Md., May 17, 2017 /3BL Media/ -- Facilities managers play a critical role in conserving energy and water, maintaining air quality and using sustainable products in overseeing the daily operations of an office building. In recognition of World FM Day, Sodexo, world leader in quality of life services, assessed the top metropolitan areas boasting office buildings that have accumulated the highest number of per-capita LEED-certified points.

LEED, or Leadership in Energy and Environmental Design, is a certification program led by the U.S. Green Building Council (USGBC) that denotes how “green,” or compliant in terms of energy conservation, water usage, air quality, and building materials, a building is during its construction and lifespan. Sodexo assessed the USGBC database of LEED-certified office buildings to rank the top 25 metropolitan areas in the U.S. for green office buildings in relation to population:

The top 25 metropolitan areas for green office buildings are:

  1. Washington, D.C.
  2. San Jose
  3. San Francisco
  4. Denver
  5. Seattle
  6. Sacramento
  7. Chicago
  8. Portland, Ore.
  9. Boston
  10. Charlotte
  11. Baltimore
  12. San Diego
  13. Houston
  14. Salt Lake City
  15. Atlanta
  16. Los Angeles
  17. Austin
  18. Raleigh-Durham
  19. Pittsburgh
  20. Milwaukee
  21. Nashville
  22. New York
  23. Minneapolis-St. Paul
  24. Dallas-Ft. Worth
  25. Philadelphia

“The U.S. Energy Information Administration reports that there are over 5.6 million commercial office buildings in the United States,” said Rachel Sylvan, director, sustainability and corporate responsibility, Sodexo North America. “By raising awareness of which metropolitan areas place the greatest emphasis on sustainable workplaces, we hope to educate business and civic leaders on the opportunity to improve quality of life and reduce environmental impact with sustainable buildings.”

Washington, D.C., earned the first place ranking due to the Energy Policy Act of 2005 and the Energy Independence and Security Act of 2007 that includes energy efficiency and sustainable design requirements for Federal and other government buildings. Other metropolitan areas have also placed an emphasis on green buildings. For example, San Francisco has a green building code that ensures all buildings are healthy, sustainable places to live, work, and learn.

In addition to helping to conserve natural resources, research also shows that sustainable buildings can impact employee performance and well-being. For example, indoor air quality and lighting improve work performance, health and productivity of office workers, according to a study published in the JournalofEnvironmental Health Science& Engineering. The U.S. Green Building Council reports that air quality can make a big difference in how office workers feel and function at work and access to natural lighting can make employees happier. Additionally, employees’ cognitive performance was 61 percent higher when working in green buildings, according to a recent study by the Harvard T.H. Chan School of Public Health’s Center for Health and the Global Environment, SUNY Upstate Medical University and Syracuse University.

As part of Better Tomorrow 2025, the company’s North Star to sustainability, Sodexo is committed to fostering a culture of environmental responsibility within its workforce and workspaces. To that end, Sodexo leverages expertise and best practices to help employers create more sustainable workplaces. This includes design, engineering, vendor selection, project construction, and commissioning, as well as ensuring a smooth, seamless transition for a client’s business and staff.

About Sodexo
Sodexo USA is an American business that is part of a global, Fortune 500 company with a presence in 80 countries. Delivering more than 100 services across North America that enhance organizational performance, contribute to local communities and improve quality of life, Sodexo is a leading provider of sustainable, integrated facilities management and food service operations. It employs 123,000 Americans at 12,500 sites across the country and indirectly supports tens of thousands of additional U.S. jobs through its annual purchases of $9.2 billion in goods and services from small to large American businesses. In support of local communities across the U.S., the Sodexo Stop Hunger Foundation has contributed close to $30 million over the past 20 years to help feed children in America impacted by hunger.

Learn more about Sodexo at its corporate blog, Sodexo Insights.

Tweet me:#Sodexo ranks top metropolitan areas for #sustainable #workplaces during 2017 @WorldFMDay

Contact Info:

Samuel Wells
Sodexo, Inc.
+1 (301) 987-4893
samuel.wells@sodexo.com

KEYWORDS: Environment, Energy, Sodexo, World FM Day, Green Building, USGBC

Samsung Gifts Graduates of Good Morning America’s Class of 2017

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SOURCE:Samsung Electronics America, Inc.

DESCRIPTION:

On Thursday, May 11, Good Morning Americahonored graduates from the class of 2017, highlighting standout students with unique stories and backgrounds. The segment featured students who are graduating from high school or college this year and showcased advice from celebrities—including Brad Paisley, Mark Cuban, Tony Robbins and Adam Sandler.  Samsung decided these graduates were well deserving of a gift to celebrate their success in education, so we gave all of the students a Samsung Galaxy Tablet.

Continue reading on Samsung U.S. Newsroom.

Tweet me:Samsung gifts its tablets to graduates of @GMA’s Class of 2017! #STEAM #SamsungSolve. Read more: http://smsng.news/2rg4g47

KEYWORDS: Education, Awards, Ratings & Rankings, STEM, SamsungSolve, steam, The Secondary School of Journalism, GMA, Good Morning America, Graduation, Samsung

U.S. Department of Energy Honors Trane Facility with Better Projects Award for Energy Productivity

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Award reflects continued progress toward Ingersoll Rand’s global sustainability goals to increase energy efficiency in its operations by 10 percent by 2020

SOURCE:Ingersoll Rand

DESCRIPTION:

May 17, 2017 /3BL Media/ -  Ingersoll Rand (NYSE:IR), a world leader in creating comfortable, sustainable and efficient environments, has earned a Better Project award for its work implementing energy productivity at its Trane manufacturing, engineering and assembly facility in St. Paul, Minnesota.

Presented to recipients on May 15, 2017 at the 2017 Better Buildings Summit in Washington, the award recognizes the leadership that Trane and Ingersoll Rand show in the U.S. Department of Energy’s Better Plants Program, a partnership consisting of nearly 180 industrial companies committed to improving energy performance. Better Plants Program Partners demonstrate their commitment by pledging to reduce their energy use by 25 percent over a ten year period.

“We are honored to be recipients of the Better Project award,” said Dave Regnery, president, Commercial heating, ventilation air conditioning (HVAC), North America, Europe and Middle East at Ingersoll Rand. “Trane is driven by a culture of continuous improvement and motivated by our commitment to increase energy productivity across not only our customers’ facilities, but our own facilities as well, further driving a corporate culture focused on sustainability.”

As part of Ingersoll Rand’s 2020 target to increase energy efficiency in its operations by 10 percent from a 2013 baseline, the St. Paul facility, which is home to the Trane energy services and building controls business, connected its building to the Trane Intelligent Services platform. Through this connection, cloud-based analytics on data collected revealed insights on how to best optimize the facility’s chiller plant, boiler plant and outdoor air in order to realize a reduction in energy consumption of 13 percent from 2014 to 2015, and another 9 percent between 2015 and 2016.

In addition, the company implemented a program for upgrading lighting and optimizing HVAC systems at Ingersoll Rand manufacturing plants throughout North America. Most notably, the lighting retrofit at the St. Paul facility went beyond re-lamping throughout the building. The retrofit updated facility building controls to the most current technology and considered all system components in order to improve energy efficiency and enhance employee satisfaction and productivity. Improvements to the facility’s chiller operations and sequencing strategy of its gas fired boilers also drove reductions in electrical energy and natural gas consumption while maintaining strict quality goals.

“By focusing on heating, cooling and lighting, which accounts for the majority of a building’s energy demand, and coupling those improvements with advanced connected building technology, we were able to make significant changes that result in sustainable outcomes,” said David Uden, applications leader for intelligent services at Trane. “Our St. Paul facility hosts hundreds of customers from around the world annually to educate them on the industry’s most advanced technology in connected building solutions for enhanced comfort and sustainability. We feel significant pride when we bring them here because our company walks the talk and can demonstrate results with our own facilities.”

The Trane St. Paul energy optimization project directly influenced several metrics making up Ingersoll Rand’s 2020 sustainability targets. The entire project of lighting retrofits, boiler optimization and chiller control optimization took place over a period of approximately six months, and the company expects a simple payback of eight years due to cost savings from a reduction in energy consumption.

Tweet me:U.S. #DOE Honors #Trane Facility with Better Projects Award for Energy #Productivity http://bit.ly/2rq8z9n

Contact Info:

Heidi McGuire
Trane, a brand of Ingersoll Rand
+1 (651) 407-3863
Heidi.McGuire@irco.com

KEYWORDS: Awards, Ratings & Rankings, Ingersoll Rand


Duke Engineer Builds Robots that Protect & Serve

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SOURCE:Duke Energy

DESCRIPTION:

When robots are mentioned, it’s easy to conjure up memories of old science fiction movies. But do they have a place in today’s energy industry?

Kentucky employee Steve Hinkel is working on it. His innovative efforts teaching and designing robots have already caught the attention of local law enforcement and may have a future at Duke Energy.

One of his recent creations is a rover robot for the Newport, Ky., Police Department, across the river from Cincinnati. Affectionately called SWAT-Bot by officers, the robot can help police access places that might be too risky or too cramped to enter, and can see things they may not ordinarily be able to detect.

Hinkel began dabbling in robotics several years ago when his young son showed an interest in robots. Over time, Hinkel became a quasi-expert in the design of robots – now teaching a class on robotics at Northern Kentucky University.

He continues to design new robots. And in addition to the Newport police squad, two other local police departments are adopting Hinkel’s robot designs.

As for Duke Energy, robots could be used to handle tasks that could be more dangerous than they first appear – like working in traffic.

“For example, instead of a crew member using a flag to direct traffic in highly congested areas, as when electrical workers are making repairs to a power line, a robot could do it,” said Hinkel. “A technician might also direct a robot to make a repair in an energized electric substation; that way the person can stay in a completely safe zone.”

See what else our employees are doing to benefit their communities in our 2016 Sustainability Report.

Tweet me:.@DukeEnergy employee builds #robots that benefit law enforcement and utility technicians http://bit.ly/2riCpN5 #innovation

KEYWORDS: Innovation & Technology, Energy, Duke Energy, safety

JetBlue Launching Flight Plans for High School Students

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SOURCE:JetBlue Airways

DESCRIPTION:

JetBlue recently we welcomed more than 40 high school students from across the U.S. to New York’s JFK Airport to learn what it takes to pursue a career in aviation. The event was part of the New York Student Aviation Expedition, an experiential learning trip organized by the Aviation Community Foundation to inspire students and launch their career paths. As one of the lead sponsors of the program, JetBlue provided air travel  for participants from around the country. Students spent the day at JetBlue’s home terminal - T5 - exploring  the airline’s multi-faceted operation, from itsself-service kiosks to the systems operation tower, and even the T5 Farm. They also got up close and personal in the cockpit of one of oan A321 aircraft.

"I see so much of myself in them," said Eric Poole, Assistant Chief Pilot JFK, JetBlue . "I want to share my experience with as many kids as I can, especially because many don't think a career in aviation is a possibility for them. I hope they walk away feeling inspired and knowing that there are so many opportunities out there, both big and small."

Collaboration was a common theme heard throughout the day as students learned how many different roles were required to run an airline and bring the customer experience to life. To end the afternoon, students heard firsthand experiences from a crewmember career panel.

"Working in aviation is all about collaboration," shared Donny Uselmann, Director Airport Operations JFK, JetBlue. "There are so many variables in running an airline and the only way we can get through it is to work with each other. We share successes and we share failures."

About JetBlue Airways

JetBlue is New York's Hometown Airline®, and a leading carrier in Boston, Fort Lauderdale-Hollywood, Los Angeles (Long Beach), Orlando, and San Juan. JetBlue carries more than 38 million customers a year to 101 cities in the U.S., Caribbean, and Latin America with an average of 1,000 daily flights. For more information please visit jetblue.com.

Tweet me:.@JetBlue launching flight plans for high school students http://bit.ly/2rvE9Ta

KEYWORDS: Education, Jetblue, New York Student Aviation Expedition, Aviation careers

   

6 Environmental Leaders in the Beverage Industry Share Tips for Telling Your Sustainability Story

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SOURCE:Beverage Industry Environmental Roundtable

DESCRIPTION:

In the last decade, the beverage industry has emerged as a global sustainability leader, with many companies working hard to design sustainability strategies that drive business value and the greater environmental good.

But the success of the industry and its leading companies isn’t solely based on effort; it’s also rooted in the creative ways they’re telling their sustainability stories.

Every company engaging in sustainability has an important story to tell—the story of how sustainable behavior leads to improved business success. In other words, you have an opportunity to share the long-term business value you create through your efforts, as well as the achievements and goals that are material to your business.

The bottom line? Telling your sustainability story in a meaningful way will do a service to your customers and your business.

Check out the Beverage Industry Environmental Roundtable's (BIER) Inaugural blog post, featuring insights and tips from sustainability leaders at our member companies.

About BIER

The Beverage Industry Environmental Roundtable (BIER) is a technical coalition of leading global beverage companies working together to advance environmental sustainability within the beverage sector. BIER aims to affect sector change through work focused on water stewardship, energy efficiency and climate change, beverage container recycling, sustainable agriculture, and eco-system services. BIER members include: American Beverage Association, Anheuser-Busch InBev, Bacardi, Beam Suntory, Brown-Forman, Carlsberg Group, The Coca-Cola Company, Constellation Brands, Danone Waters, Fetzer Vineyards, Diageo, Heineken, Jackson Family Wines, New Belgium Brewing, MillerCoors, Molson Coors, Pernod Ricard, Ocean Spray Cranberries, and PepsiCo. For more information, visit www.bieroundtable.com

 

Tweet me:6 #beverageindustry environmental leaders share tips for telling your company’s #Susty story. http://bit.ly/6SustyTips @BIERoundtable

KEYWORDS: Environment, bier, Beverage Industry Environmental Roundtable, sustainability, telling sustainability stories, Beverage Industry Experts, environmental leaders, Corporate Sustainability

Scotiabank Impact Story: Responding to the Customer’s Voice in Peru

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SOURCE:Scotiabank

DESCRIPTION:

Read Scotiabank’s 2016 Corporate Social Responsibility (CSR) report ​

Digital tools are revolutionizing the way we bank. Computers, mobile phones and networks of ABMs have made it easier than ever for customers anywhere, anytime, to effectively manage their finances.

However, Scotiabank’s digital transformation goes far beyond mobile financial tools or a streamlined user experience.

Improved relationships through digital tools

As part of the Bank’s plan to best serve customers in the digital future, Scotiabank is also leveraging digital tools to strengthen the Bank’s relationships with its customers. As Sergio Rubini Castro, Scotiabank Peru’s Director of Customer Focus, says, “We believe that in our journey to transform the digital side of our Bank, we have to improve the customer experience as well. You cannot improve one if you are not transforming the other. So we are doing both at the same time.”

Sergio’s team has been busy with transformation. Throughout 2016, Scotiabank Peru piloted (and later deployed) a new customer feedback system based on a metric called the Net Promoter System (NPS).

How it works

After an experience with Scotiabank, customers are emailed a short, four-question survey. Once Scotiabank receives a response, the Bank acts quickly. Within 2-5 days, leaders from every level of Scotiabank — from branch managers to top executives — review all comments and call a portion of respondents back so that they can hear how customers believe the Bank performed, in their own words. Once calls are completed, the Bank works to put learnings into action through coaching, employee huddles, and teamwork. With NPS, all leaders, from managers to executives, are required to make customer calls every week.

More than a score

Although NPS provides metrics related to customer satisfaction, Sergio is adamant that the system is much more than a metric — it’s a way for Scotiabank to make its entire culture more customer-focused: “What we’re doing here is using NPS to help continue a large cultural change within the organization. This cultural change will allow us to provide a better experience to clients from each level — management, middle management, front office, back office, middle office, everyone.”

Results

Although NPS at Scotiabank Peru is relatively new, Sergio is already beginning to hear how it is making a difference: “I like a story that a branch manager shared with me a couple weeks ago. She said that before we deployed the system, quality service was just following protocols; just doing what our manuals said.

“After the deployment, that changed completely, because we hear the voice of the customer. We feel the customer, we empathize with the customer. And every employee on the front line knows what the client is feeling and can put themselves in the client’s shoes.”

Trust and relationships

Most importantly, NPS is bolstering the one thing that most underpins Scotiabank’s business: trust. Says Sergio, “Whether a client has trust in us — meaning he’s trusting his money with us — or whether the Bank is trusting the client — meaning lending money to him — this is a trust business. The only way to build trust and keep it long-term is to listen to each other, to put yourself in each others’ shoes and really empathize.”

Sergio acknowledges that building this kind of trust with a customer requires effort but that effort and attention are what make relationships thrive. “It’s something that the Bank has to work for every day. It’s what the Bank promises: I’m going to listen to you and I’m going to try to delight you in every aspect through the lifetime of our relationship together. We have to measure, and we have to react, and we have to respond every day.”

Read Scotiabank’s 2016 Corporate Social Responsibility (CSR) report ​

Tweet me:.@ScotiabankViews leveraging digital tools to strengthen relationships with customers http://bit.ly/2rnkMeZ #CSR

KEYWORDS: Responsible Business & Employee Engagement, Innovation & Technology, Peru, customers, Scotiabank, digital tools

Eaton Publishes a New Online Sustainability Report for 2016. We Make a Healthy Planet Work.

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SOURCE:ReportAlert

DESCRIPTION:

From our beginning more than 100 years ago, our products and solutions have helped people work more safely, use less energy and reduce emissions. This is what matters most for our employees and customers. And for future generations.

We believe we owe it to future generations to make a difference and leave the world a better place than we found it. And we have taken steps to ensure that we are doing more of what really matters.

We’re helping utilities, municipalities, businesses and everyday homeowners re-think the impact they have on the environment. Whether it’s using more energy-efficient products—or harnessing low carbon and renewable resources like solar, wind and hydroelectric power. Around the world, we’re helping major industries lower emissions and use less fuel.

We are committed to positively impacting the environment while helping to solve the world's most pressing power management challenges. We encourage each and every employee at Eaton to think differently about our business, our communities—and the positive impact we can have on the world.

In 2016, we achieved many of our goals. For more details, download a PDF of our 2016 sustainability metrics report.

  • We reduced the Total Recordable Case Rate (TRCR) by 14% (0.69) and Days Away Case Rate (DACR) by 17% (0.25) compared to 2015.
  • Indexed to sales, our greenhouse gas (GHG) generation increased by 0.2% in 2016 compared to 2015. On an absolute basis, we decreased our GHG generation by 51,000 metric tons (from 1,010,000 to 959,000), or 5.1% compared to the prior year.
  • Indexed to sales, our water consumption decreased by 1.1% in 2016 compared to 2015. On an absolute basis, we decreased our water consumption by 6.4% compared to the prior year. Eaton does not consume large volumes of water, therefore the majority of the decrease relates to reduction efforts of a few targeted plants.
  • Indexed to sales, our energy use decreased by 0.9% in 2016 when compared to 2015. On an absolute basis, our energy consumption decreased by 159 million kilowatt-hours, or 6.2% compared to the prior year.
  • Indexed to sales, our waste to landfill, which includes waste incinerated without heat recovery, decreased by 14.9% in 2016 compared to 2015. On an absolute basis, we decreased our generation by 19.4% (from 33,351 metric tons in 2015 to 26,872 in 2016), a total decrease of 6,479 metric tons.
  • Bringing diversity to our leadership positions is a global priority, and in 2016 we increased the number of women and minorities holding manager roles. And in 2016, we purchased more than $1.5 billion of goods and services from small and diverse suppliers.
  • In 2016, our charitable contributions were $11.1 million. Of this, almost 60 percent went to health and human services; about 17 percent went toward education; 14 percent toward arts and culture; and the remaining supported civic and community efforts as well as global disaster relief.

Almost a decade ago, Eaton was among those to pioneer the integration of our financial and sustainability reporting. In 2016, we transitioned to providing most of this information digitally, substantially reducing our use of paper and avoiding GHGs associated with production and delivery.

We adhere to the Global Reporting Initiative (GRI) G4 standards.  Through this structure, we go beyond “doing a lot” and instead focus on doing more of what makes the greatest impact. To take strategic advantage of the GRI G4 reporting structure, we first needed to accurately identify where our greatest impacts occur. This process of analyzing materiality strengthens the trust between our stakeholders and us, and results in more meaningful sustainability reporting. Ultimately, this more-focused process helps us increase shareholder value, improve the natural environment, expand transparency, foster a thriving workplace and build stronger communities.
 
View our online 2016 Sustainability Report at eaton.com/Sustainability.

Learn more about how we are positively impacting the environment while helping solve pressing climate issues at eaton.com/whatmatters.

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

Read the report

Media Contact:
Ann Marie Halal
Corporate Communications
+1 440-523-4418

Tweet me:Introducing "We Make a Healthy Planet Work" http://bit.ly/2r7f2qC, latest #sustainability report from @eatoncorp via @reportalert

KEYWORDS: Research, Reports & Publications, Energy, ReportAlert, Eaton Corporation

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